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Frequently asked questions

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KeeStore is your one-stop shop for premium Android TV streaming boxes. We carry two top brands: SuperBox — the most popular IPTV streaming box in North America — and vSeeBox — a high-performance Android TV box with 6K/8K HDR support. We also carry accessories including remotes, HDMI cables, MicroSD cards, power supplies, and travel kits.

No. Both SuperBox and vSeeBox are one-time purchases with no monthly fees. Once you receive your device, you get lifetime access to all built-in features and pre-installed streaming content. You pay once — the box is yours forever.

SuperBox is optimized for live TV, sports, and IPTV. It features a dedicated live TV interface with 7-Day Playback (Time-Shift), a built-in EPG (Electronic Program Guide), and an extensive pre-loaded channel lineup — ideal for cord-cutters who want a cable TV replacement.

vSeeBox is built around the Android TV experience with top-tier hardware specs (up to 8K HDR, Android 14, and split-screen multitasking). It’s ideal for users who want both live TV streaming and full Android app support including Netflix, YouTube, and Google Play.

For HD streaming, a minimum of 15 Mbps is recommended. For 4K, aim for 25 Mbps or higher. For 6K or 8K streaming (available on models like the vSeeBox Elite Ultra or SuperBox S7 Ultra), we recommend at least 50 Mbps for a buffer-free experience. A wired Ethernet connection always delivers the most stable performance.

Available on all SuperBox models, the 7-Day Playback feature automatically records the past 7 days of live TV, sports, and news channels. Missed a game or your favorite show? Simply scroll back in the guide and watch it anytime within that 7-day window — no scheduling required, no extra apps needed.

Yes! All SuperBox and vSeeBox devices connect via HDMI, which means they work with any flat-screen TV that has an HDMI port — smart or not. An HDMI cable is included in the box. If your TV only has older ports (AV/RCA), you’ll need an HDMI adapter (sold separately).

All SuperBox S6, S7, and vSeeBox models include a Bluetooth Voice Remote. Simply press and hold the microphone button and speak your search query — the device will instantly find channels, movies, or apps by voice. The remote pairs automatically when you first power on the device. No typing, no hassle.

Yes. All devices run Android OS (Android 11, 12, or 14 depending on your model), giving you full access to the Google Play Store or the built-in app market. You can download Netflix, YouTube, Disney+, Hulu, Spotify, and thousands of other apps and games — just like any Android device.

Orders are processed and shipped within 1–2 business days. Standard delivery takes 3–5 business days within the US. Free shipping applies to all orders over $75. Expedited options are available at checkout. You’ll receive a tracking number by email once your order ships.

We offer a 30-day return policy on all products. If you’re not satisfied for any reason, return it within 30 days of delivery for a full refund or exchange — no questions asked. Items must be returned in original packaging. See our Returns & Refunds page for full details.

Absolutely. All KeeStore devices are compact and travel-friendly. As long as you have a TV with an HDMI port and a stable Wi-Fi connection, you can use your box in any hotel, Airbnb, or vacation home worldwide. For the ultimate travel setup, check out our SuperBox Travel Kit — hard-shell case, HDMI cable, and power supply in one bundle.

Yes. Every SuperBox and vSeeBox purchased through KeeStore includes a 1-Year Hardware Warranty. If your device has any manufacturer defects or hardware failures within the first year, we’ll cover it for repair or replacement at no cost to you. Visit our Support page or contact us directly for assistance.